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Frequently Asked Questions
What is your Policy on Returns/Exchanges/Refunds?
If an order arrives damaged or you are dissatisfied with a print or an original for any reason please contact me to arrange for a replacement or refund. I am committed to your satisfaction.
How can I keep up with your new work?
I post new work to the website as soon as I am able to get it photographed. I will also occasionally post my new work on social media. Please follow my facebook page and my Instagram page.
How does the process work for a commissioned piece?
We talk about what you are looking for, what current work you are drawn to, sizes, colors, etc. I will then provide you with a written estimate for you to review. If you decide to proceed I will invoice you for a 50% deposit. I will share photos along the way and then send you a photo of the final work for your approval. At that point, I will invoice you for the balance due and arrange to deliver/ship the piece to you. I would then love to receive a photo of the work in its new home!
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
If an order arrives damaged or you are dissatisfied with a print or an original for any reason please contact me to arrange for a replacement or refund. I am committed to your 100% satisfaction.
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
© All artwork on this site is copyrighted by Jen Sterling. All rights reserved. The author of a creative work of authorship, such as a painting, drawing, or photograph possesses the sole legal right to copy or reproduce it. Protection begins upon creation and lasts for the life of the artist plus 70 years whether or not the work is registered.
Interested in licensing an image or placing a large quantity order? I am happy to speak with you. 703-283-4700
